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Return & Exchange Policy

Return Conditions

Time Frame: We accept returns within 30 days from the date of delivery.
Item Condition:
-The product is in its original packaging.
-The product isn't used or damaged.
Exclusions:
-Final sale products, custom items and personal care items are not eligible for returns.
-We do not accept any request of exchange&return once the "specials" are sold.

Return Process

Initiating a Return: To start a return, please contact us at service@mllas.com with your order number and the reason for the return. Our customer service team will guide you through the process.
Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

Refunds

Inspection of Return: Upon receiving your return, our team will inspect the item and process your refund if the return meets our conditions.
Refund Method: Refunds are issued to the original payment method.
Processing Time: Most returns are processed within 7 business days after we receive your package.

Exchanges

In case you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at service@mllas.com. We will arrange for a replacement and cover any necessary shipping costs.


Contact Us

Should you have any questions about our return policy or need assistance with a return, please get in touch with us at:
Email: service@mllas.com
Address: 2420 17th St #280, Denver, CO 80202, US

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